Your Questions, Answered

  • Shipping within the UK is Currently free.

  • We aim to print and dispatch your order within 2 working days. However, this timeframe may vary depending on the quantity ordered.

  • All our Prints are printed in a Matte Grey PLA Plastic.

  • All of our prints are manufactured to a high standard using a 0.12 mm layer height, resulting in a smooth, detailed finish

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • All of our terrain is supplied unpainted unless otherwise stated

  • We currently ship within the UK only. However, we are exploring options to offer shipping to the EU in the near future.

    In the meantime, customers in the EU can place orders through our eBay store. A link to our eBay store can be found in the header.

  • We currently ship within the UK only. However, we are exploring options to offer worldwide shipping in the near future.

    In the meantime, international customers can place orders through our eBay store. A link to our eBay store can be found in the header.

  • Every order includes a free gift related to the item you purchased. For example, if you order an item from our Tombs range, you'll receive a complimentary Tombs-themed gift with your order.

    Please note that free gifts may vary depending on availability.

  • Yes, if you are unhappy with your purchase we will refund the items, once the items have been returned within 14 days.

    The items must be in the same condition when shipped.

  • If your item arrives damaged, please contact us as soon as possible with your order number and photos of the damage. We will review the issue and arrange a replacement or suitable resolution.

  • Yes you can purchase all our items online via our MyMiniFactory account. Link in the header.